Legal

Privacy Policy

Last updated: June 2026

PRIVACY POLICY

1. Introduction

House And Land Packages Pty Ltd (ABN 92 631 641 408) ("HALP", "we", "us", or "our") operates multiple property and business directory platforms including:

www.halp.com.au
www.boutiquedevelopments.com.au
Associated websites within our network

We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). "Personal Information" has the meaning given in the Privacy Act, being in sum - Information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether true or not, and whether recorded in material form or not.

This Privacy Policy explains how we collect, use, store, disclose, and manage your personal information we collect either from you when you use our websites, services, and platforms or otherwise interact with us, or from third parties.

2. Information We Collect and How we Collect it

2.1 Personal Information

We may collect the following types of personal information:

Contact Information:

Name
Email address
Phone number (mobile and/or landline)
Mailing address
Suburb, state, and postcode

Property-Related Information:

Property search preferences
Property budget and finance capacity
Preferred locations and school zones
Property type preferences (house and land, off-the-plan, etc.)
Investment or owner-occupier status

Professional Information (for Business Listings):

Business name and trading name
ABN/ACN
Business address
Professional licenses and credentials
Professional Indemnity Insurance certificates and details
Trust Account details (where applicable for verification)
Business logo and marketing materials
Service areas and specializations

Mortgage and Finance Information:

Income details
Employment status
Deposit amount available
Current mortgage or rental commitments
Credit-related information (via third-party providers only)

Account Information:

Username and password (encrypted)
Account preferences and settings
Subscription and payment history
Saved searches and properties
Communication preferences

Inquiry and Communication Data:

Messages sent through our contact forms
Email correspondence
Phone call records (when you contact us)
Feedback and survey responses
Customer support interactions

2.2 Automatically Collected Information

When you visit our websites, we automatically collect technical information (IP address, device identifiers, browser type, operating system, device type), usage data (pages visited, search queries, click paths, referral sources) and general location data based on IP address.

2.3 Information from Third Parties

We may receive information about you from real estate agents, developers and builders you contact through our platform, mortgage brokers and financial service providers in our network, property data providers and aggregators, credit reporting agencies (with your consent), social media platforms, marketing and analytics service providers, government databases (for school zone and demographic information), and your employer or organisation.

2.4 Information You Choose to Provide

We may also collect information when you subscribe to newsletters, register for an account, complete calculators, download resources, submit listings, participate in surveys, provide reviews or attend events.

3. How We Use Your Information

We use your personal information to provide access to our property search and business directory platforms, facilitate mortgage broker connections, deliver school zone information and market insights, manage business directory listings, respond to your inquiries, send property alerts, analyse usage patterns to improve services, and (with consent) send marketing communications.

We may also process information based on legitimate business interests, including preventing fraud, enforcing our Terms, complying with legal obligations, and managing business analytics.

4. Information Sharing and Disclosure

4.1 When We Share Your Information

We may share your personal information with property developers, builders, real estate agents and project marketing teams whose listings you inquire about; mortgage brokers and lenders in the HALP Home Loans partner network; professional service providers (conveyancers, valuers, removalists) upon request; technology service providers (Amazon Web Services, Pipedrive, ActiveCampaign, Google Workspace, Google Drive, Stripe, Google Analytics); our related bodies corporate and affiliates; professional advisors; business purchasers or successors; and government agencies, courts and regulators where legally required.

4.2 How We Share Information

Property Listing Inquiries: When you submit an inquiry about a specific property listing, your inquiry goes directly to the listing agent, developer or builder. HALP does not store or process these property-specific inquiries — the property advertiser becomes the data controller for your inquiry.

General Platform Inquiries: When you use our general inquiry forms (Contact Us, Join Us, Advertise With Us), your information is collected and stored by HALP in our CRM systems (Pipedrive, ActiveCampaign), with supporting documentation in Google Drive. Newsletter subscriptions are stored in ActiveCampaign; account registrations are stored in our secure database.

4.3 No Sale of Personal Information

We do not sell your personal information to third parties.

5. Data Security and Storage

We implement SSL encryption, encrypted storage, secure authentication and access controls, regular security assessments, restricted staff access, secure Amazon Web Services (AWS) data centres, regular backups, PCI-DSS compliant payment processing through Stripe, and staff training.

Payment processing is handled by Stripe (PCI-DSS Level 1). HALP does not store complete credit card numbers.

Retention: account information is retained while active plus 7 years after closure; inquiry and communication records up to 7 years; transaction records 7 years; marketing data until you unsubscribe; analytics typically 26 months.

6. Cookies and Tracking Technologies

We use essential, analytics, functional and marketing cookies. You can control cookies through your browser settings, our cookie consent banner and third-party opt-out tools. We may also use web beacons, pixel tags, local storage and social media widgets.

7. Your Privacy Rights

You have the right to access, correct or receive a portable copy of your personal information; opt out of marketing; and request account deletion. To exercise these rights email privacy@halp.com.au.

If you believe we have breached the Australian Privacy Principles, contact our Privacy Officer at privacy@halp.com.au. We acknowledge complaints within 7 days and respond within 30 days. You may also contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or 1300 363 992.

8. Children's Privacy

Our services are not intended for children under 18. We do not knowingly collect information from children.

9. Third-Party Links and Services

Our sites contain links to third-party websites. We are not responsible for their privacy practices. Third-party services we use include Amazon Web Services, Google Analytics, Pipedrive, ActiveCampaign, Google Drive, Stripe and social media platforms.

10. International Data Transfers

Some service providers store data internationally (primarily the United States and European Union). Where data is transferred outside Australia, we take reasonable steps to ensure appropriate protections.

11. Marketing and Direct Marketing

With your consent, we may send property alerts, newsletters, market updates, home loan updates, educational content and offers. You can opt out at any time via the unsubscribe link in emails, replying STOP to SMS, updating your account preferences, or emailing unsubscribe@halp.com.au. We do not share your information with third parties for their own direct marketing without your explicit consent.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Material changes will be notified via email (for account holders) and prominently displayed on our websites.

13. Contact Us

Privacy Officer — privacy@halp.com.au — 1300 137 406 — 235 Glen Huntly Road, Elsternwick VIC 3185.

14. Frequently Asked Questions

Q1. What personal information does HALP collect? Contact details, property search preferences, mortgage and finance information, business listing details, account information and technical data.

Q2. How does HALP use my information? To deliver our property search, business directory and home loan connection services, respond to your inquiries, improve our platforms, and (with consent) send marketing.

Q3. Does HALP sell my personal information? No.

Q4. Who does HALP share my information with? Property developers, builders and agents whose listings you inquire about; mortgage brokers and lenders in our network; technology service providers; professional advisors; and government or regulatory bodies where legally required.

Q5. Is my information stored in Australia? Some information is stored on servers in Australia; some service providers are based overseas (primarily the US and EU).

Q6. How long is my information kept? Account and transaction records generally for 7 years after closure. Marketing data until you unsubscribe. Analytics typically 26 months.

Q7. How can I access, correct or delete my information? Email privacy@halp.com.au.

Q8. How do I opt out of marketing? Click unsubscribe in any marketing email, reply STOP to marketing SMS, or email unsubscribe@halp.com.au.

Q9. How do I make a privacy complaint? Contact privacy@halp.com.au. If unsatisfied, contact the OAIC.